High Tech Dent Removal (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information including:

• Your name
• Phone number
• Email address
• Vehicle details (such as make, model, and images of damage)
• Location or suburb
• Any information you provide when contacting us, requesting a quote, or booking a service

We do not collect sensitive information unless it is required and you consent to its collection.

2. How we collect personal information

We collect personal information when you:

• Submit an enquiry or booking form on our website
• Contact us by phone, email, or social media
• Upload photos for a dent assessment
• Interact with our website (via cookies and analytics tools)

3. Why we collect your information

We collect personal information to:

• Respond to enquiries and provide quotes
• Deliver dent removal services
• Communicate with you about bookings or services
• Improve our website and customer experience
• Meet legal and regulatory obligations

We will not use your information for purposes unrelated to our services without your consent.

4. Disclosure of personal information

We may disclose personal information:

• To contractors or service providers who assist us in operating our business (e.g. IT or hosting providers)
• Where required or authorised by law

We do not sell or rent your personal information to third parties.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

7. Cookies and website analytics

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and usage
• Enhance user experience

Cookies do not identify you personally but may collect anonymous data such as pages visited or time spent on the site. You can disable cookies via your browser settings, though this may affect website performance.

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

10. Contact us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

High Tech Dent Removal
hightechdentremoval@hotmail.com
0450 089 255